Shipping policy

At Epoch Outdoors, we strive to get your gear to you quickly and reliably so you can focus on what you love.

Processing Time

All orders (unless otherwise stated on the product page) are typically processed within 1–3 business days of being placed. This shipping policy does not apply to items marked as “preorder.”

Shipping Time

Orders are shipped on the next available business day after processing, using the carrier and service level you selected at checkout. Transit times vary by carrier and destination.

International Orders, Duties & Taxes

Canada, European Union and United Kingdom: Prices shown at checkout include all VAT, GST/HST, duties and import fees. Nothing more is due on delivery. Orders shipped to these countries are sold by our merchant of record, Global-e.

All other countries (including Australia and Switzerland): Prices do not include customs duties, import taxes, tariffs or brokerage fees. These are charged by customs or the carrier in your country on delivery and are the customer's responsibility. Epoch Outdoors does not collect or control these charges and cannot predict what they may be.

For these countries, refusal to pay required import fees may result in the package being delayed, returned, or destroyed by customs, and refunds will not be issued for refused shipments.

Order Changes

If you need to request a change to your order, please contact us as soon as possible at support@epochoutdoors.com. We’ll do our best to accommodate change requests before your order leaves our facility. Once an order has shipped or departed our facility, we are unable to make any changes, including address updates, item substitutions, or cancellations.

Non-Refundable Shipping Charges

All shipping charges are non-refundable. This includes original outbound shipping costs, as well as any return shipping fees.

Damages

Epoch Outdoors is not liable for products that are damaged or lost during shipping. If your order arrives damaged, please contact us at support@epochoutdoors.com and we will do our best to assist you.

Please retain all packaging materials, shipping boxes, and damaged items, as these may be required to file a claim with the carrier. Failure to retain packaging or damaged goods may limit our ability to assist.

Additional Notes

  • Shipping estimates shown at checkout are provided by the carriers and may not include processing times.
  • Epoch Outdoors is not responsible for delays caused by carriers, weather, or customs.
  • Free shipping and promotional offers will be clearly noted when available.
  • Items marked as “preorder” follow their own stated timelines, which will be communicated on the product page.
  • Please note that all processing times and shipping times are estimates only and are not guaranteed.